A while ago, IT purists would have argued that Help Desk and Service Desk are two completely different services. But, with the evolution of technology, the distinction has started to fade to the level that they’re used interchangeably. While the end goal for these two is aligned, certain fundamental principles separate them at the crux....
Fears that offshoring managed IT services such as Service Desk, Customer support & DevOps would be fatally wounded by offshore office closures have not played out, and to the surprise of many who have a dog in the ‘back to onshoring' fight. As offices, onshore and offshore, abruptly closed their doors, almost a year ago...
It is a rare find, an SMB that has the resources and funding for a fully-fledged in-house IT team to manage and monitor their digital assets. Fortunate then that managed service providers (MSPs) exist, cost-efficient alternatives to the headache and cost outlay of an internal IT team. What are managed services? Managed IT services outsourcing...
As the world cautiously adjusts to the ‘new normal' forced upon us, the global events industry, massively stricken in the wake of the COVID-19 pandemic, is desperately searching for ways to re-float itself. All eyes are on the UK: it's historic venues, easy access to top-notch creative talent, event organisers, and technology have consistently provided...
Leads are the foundation of every organisation's marketing effort. Lead generation is the attraction and conversion of the most relevant segment of your target audience into customers. So to help you out we have included below five of our tips for in-house lead generation using your very own company website. So go forth and multiply...