Help desk servicing is a significant contributor to your reputation, especially for those offering IT-based products and services. With the COVID-19 pandemic, help desks have found widespread adoption in the form of outsourced business functions. What can an Outsourced IT support company offer your business? IT help desk support can form the character backbone of...

Companies, post-Covid, are returning to basics, trying to maintain income whilst reducing costs. Outsourcing of IT support is the first point of call for the latter but what's best, in-house or outsourced IT support? In this blog, we will discuss the factors that will help weigh your options and answer this question of whether to...

94% of all enterprises use cloud computing in one form or another. There will be about 100 zettabytes of data kept on the cloud by 2025. But, migrating from a local network to a Cloud migration platform can be a daunting task. You can never be too assured about security and privacy. Apart from cost-efficiency,...

A while ago, IT purists would have argued that Help Desk and Service Desk are two completely different services. But, with the evolution of technology, the distinction has started to fade to the level that they’re used interchangeably. While the end goal for these two is aligned, certain fundamental principles separate them at the crux....