It is a rare find, an SMB that has the resources and funding for a fully-fledged in-house IT team to manage and monitor their digital assets. Fortunate then that managed service providers (MSPs) exist, cost-efficient alternatives to the headache and cost outlay of an internal IT team.
What are managed services?
Managed IT services outsourcing enables businesses to focus their time and resources on core business functions. Managed service providers perform a broad range of critical IT functions including but not limited to:
- Cloud infrastructure support & management
- Content management system (CMS) support
- Remote server management
- Network engineering monitoring and support
According to a report by MarketsandMarkets, the outsourced managed services market is expected to grow from US$ 223.0 billion in 2020 to US$ 329.1 billion by 2025, at an annual growth rate of 8.1%. The report cites a lack of skilled IT professionals, a need for cost reduction, and reducing IT budgets as key drivers for this growth.
Top 9 benefits of outsourcing IT to Managed Services Providers:
Let’s discuss the key benefits of outsourcing to a managed IT services provider:
1. Reduced labour & infrastructure costs
Setting up an IT function involves the hiring of IT professionals (tricky even before the ‘Great Resignation of 2021’), ongoing training and management of those resources and infrastructure expenses. Utilising experience and existing resource, Managed Service Providers reduce front-loaded and ongoing costs.
2. No nasty surprises
The financial outlay of developing and maintaining IT assets in-house can quickly become unstable with unexpected costs. Providers of managed services, such as ESG, offer arrangements with fixed monthly costs. No nasty surprises.
3. Compliance made easy
Ever-changing laws and regulations that organisations are required to adhere to are, as you know too well, the bane of the business world and keeping track of them becomes especially difficult when offices are located in multiple territories with different regulatory bodies. Compliance with privacy and security regulations is not for the faint-hearted. Being in default can result in painful legal complications and heavy fines. Managed services providers ‘do this for a living’ and ensuring compliance is just part of the service.
Outsourcing managed services makes businesses more agile, affording scalability in infrastructure and personnel. Let the managed service provider worry about the expense of ramping up and down.
5. Focus on core objectives
A managed services provider takes over your mundane, transactional IT maintenance and repair activities, letting your internal IT team focus on the opportunity costs of vital strategic business activities.
6. 24*7 support
Managed services providers offer round-the-clock support, 24/7/365 so you don’t need to engage and manage an expensive roster of internal resource. A shared ‘bureau’ service provision reduces the cost burden even further.
7. Leveraging latest technologies
The ever-changing technological landscape is an expensive one. New skillsets mean constant re-hiring and re-training. Dumping that burden onto a managed service provider seems eminently sensible.
8. Proaction not reaction
Continuous availability and a wealth of experience mean that a managed service provider proactively monitors and maintains your systems remotely (RMM) rather than the more likely reactive nature of a limited in-house support.
9. Staying competitive
Small and mid-size enterprises do not have the same capacity for resource and risk as their larger counterparts. By outsourcing IT needs to a managed services provider then the same level of technical support and expertise is available to all. The playing field levels.
So, should you outsource your IT to a Managed Services Provider?
If you are still contemplating whether an MSP is right for your organisation, here’s a handy checklist:
- Are you dealing with any issues with your IT infrastructure presently?
- Do you find yourself dealing with these issues more often than you would like to?
- Does your in-house IT struggle to deal with these issues effectively?
- Have these issues impacted your clients?
- How often do you find yourself seeking external help to solve these IT issues?
- How much are you paying to these external service providers? How does the costing compare with that of a managed services provider?
- Do you have the time to focus on IT management in your organisation as well as your core business?
If you have answered yes to more than one of the above then it looks like managed services provider is a no-brainer.
ESG managed services: inexpensive, proven and robust 24/7/365 proactive managed services.
Contact us to solve your all managed IT services related queries.