To survive in these prodigiously challenging times, savvy digital organisations keep their heads above the water by employing latest technology. Many organisations though, especially SMBs, lack the resources for a fully-fledged, in-house IT team to manage and monitor their digital assets. That is where managed service providers (MSPs) come in. Managed services is a cost-efficient alternative to setting up and managing an internal IT team.
What are Managed Services?
Managed services providers perform a broad range of critical IT functions including but not limited to:
- Cloud infrastructure support & management
- Remote server management
- Content management system (CMS) support
- Network engineering monitoring and support
The way we do business has changed drastically, especially in the wake of the COVID-19 pandemic. Whilst struggling to stay afloat, businesses are being forced to pay closer attention to their operational efficiency.
According to a report by MarketsandMarkets, the managed services market is expected to grow from US$ 223.0 billion in 2020 to US$ 329.1 billion by 2025, at an annual growth rate of 8.1%. The report cites a lack of skilled IT professionals, a need for cost reduction and reducing IT budgets as key drivers for this growth.
Managed services outsourcing has emerged as a solution to the prevailing economic pressures and at the same time enabling businesses to focus their time and resources on core business functions.
Let’s discuss the key benefits of outsourcing IT to managed services provider:
1. Reduced labour & infrastructure costs
Setting up an IT function involves the hiring and re-hiring of IT professionals, training of resources, managing those personnel on an on-going basis and on-going infrastructure expenses. This is increasingly costly and time-consuming. With a managed services provider on-board, all these costs are eliminated.
2. No nasty surprises
Developing and maintaining IT assets in-house can quickly become very expensive with unexpected costs. Providers of managed services, such as ESG, offer arrangements with fixed monthly costs.
3. Compliance made easy
Ever-changing laws and regulations that organisations are required to adhere to are the bane of the business world and keeping track of them becomes especially difficult when offices are located in multiple locations. Compliance with privacy and security regulations is not for the faint-hearted and being in default can result in legal complications and heavy fines. Managed services providers ‘do this for a living’ and ensuring compliance is just part of the service.
Outsourcing managed services makes any business more agile, affording scalability in infrastructure and personnel. Let the managed service provider worry about the expense of ramping up and down.
5. Focus on core objectives
A managed services provider takes over your mundane, transactional IT maintenance and repair activities. They allow your internal IT team to focus on more strategic business activities as opposed to dealing with equipment malfunctions and maintenance.
6. 24*7 support
The best managed services providers provide round-the-clock support, 24/7/365 so you don’t need to engage an expensive roster of internal resource. A shared ‘bureau’ service provision reduces the cost burden further.
7. Leveraging latest technologies
The rapidly and ever changing technological landscape is an expensive one. New skillsets means constant re-hiring and re-training expense. Dumping that burden onto a managed service provider seems eminently sensible.
8. Pro-action not reaction
Continuous availability and a wealth of experience means that a managed service provider proactively monitors and maintains the system remotely (RMM) rather than the more likely reactive nature of a limited in-house support.
9. Staying competitive
There are many ethical ways to stay competitive in business and all of them are important. In this case, small and mid-size enterprises do not have the same amount of resources as their larger counterparts. By outsourcing their IT needs to a managed services provider then the same level of technical support and expertise is available and so the market becomes more of a level playing field.
Do you need to outsource your IT needs to a Managed Services Provider?
If you are still contemplating whether an MSP is right for your organisation, here is a handy checklist:
- Are you dealing with any issues with your IT infrastructure presently?
- Do you find yourself dealing with these issues more often than you would like to?
- Do your in-house IT struggle to deal with these issues effectively?
- Have these issues impacted your clients?
- How often do you find yourself seeking external help to solve these IT issues?
- How much are you paying to these external service providers? How does the costing compare with that of a managed services provider?
- Do you have the time to focus on IT management in your organisation as well as your core business?
If you have answered yes then it looks like managed services provider is a no-brainer.
ESG Managed Services: inexpensive and robust 24/7 proactive managed services.
Contact us to solve your all managed IT services related queries.