Managed service providers (MSPs) assist by remotely managing other organisations’ IT infrastructure. ESG Global Services is one of the leading managed service providers, providing bespoke flexible service models from shared to dedicated teams in Managed IT Services, including 24/7/365 Service Desk (Tier 1 to Tier 3) DevOps, Cloud Infrastructure Support, CMS support, RMM (remote monitoring and management) and functions of service delivery such as change management support. As your IT partner, we will provide complete IT support and guidance to optimise and maintain your company’s IT infrastructure.
What is Outsourced IT Support & Management ?
How can ESG support your IT Infrastructure?
ESG provides a variety of managed IT solutions designed specifically for small and medium-sized enterprises. To benefit from our outstanding customer service, many companies have decided to switch their entire managed IT services to us. From service desk (tier 1 to tier 3), to DevOps, to cloud infra support. Contact us today.
DevOps
Expert DevOps across all levels of ITSM and certified and proficient in all skill-sets
Cloud Infrastructure Support
Multi-cloud support, RMM and development (AWS, Azure, Google Cloud Platform)
CMS support
CMS deployment and support of platforms such as: EPiServer, Sitecore, Umbraco, Sitefinity…
RMM
Expert, proactive, holistic, always-on remote monitoring and management of all IT assets
Change Management
Inexpensive outsourced IT support across development and deployment of change in ITSM
What can ESG Global 's Managed IT Service do for you?
We have been successfully supporting clients, large and small, since 2005 and are particularly well known as passionate, consistent and agile. And did we mention inexpensive? Cost effective because our certified experts are in our ESG Mumbai branch. World-class because we manage operations and interface with our clients from our ESG London office. At ESG we provide extremely cost-effective world-class offshore IT support services as an extension (co-source) to your existing team or a completely outsourced alternative.
Benefits of using ESG's Managed IT Support Services
Inexpensive
An offshore IT managed services team driving your costs down
World-class
Your contact is with us in the UK from sales to day-to-day account management
Delight your end-users
Outsourced service delivery made up of expert people and expert systems
Tailored packages
Offshore Managed IT to perfectly suit your requirements
Open all hours
Outsource your Managed IT Services 24/7/365 or whatever timings suit you best
A natural extension to your business
Our offshore Managed IT services seamlessly connect with your existing operations
Now you know the benefits. let's get moving forwards...
Just let us know what you need and receive an immediate individual costing for offshore inexpensive Managed IT Services
Managed IT support service FAQs
A Managed Service Provider (MSP) is an organisation that remotely manages a client’s IT infrastructure on an ongoing basis in accordance with agreed SLAs (Service Level Agreements). With the support of a Managed Service Provider (MSP), you can delegate the IT side of your business to a dedicated team of experts.
Recruiting and training experienced IT personnel is an expensive overhead. By outsourcing your IT to a Managed IT Service Provider, you will benefit from the expertise of a team of highly trained individuals at a fraction of the cost of appointing your own in-house team.
Appointing a Managed IT Service provider has several benefits. Primary benefits include expertise, the early adoption of new technology, fixed monthly costs, and increased peace of mind knowing that a specialised team is maintaining your IT infrastructure.
We offer a 360 degree complete service for all your IT requirements as your outsourced IT partner. Our friendly team of technical experts covers all IT bases for you, from hardware to licencing to 24/7 support.
The decision between an in-house IT support team and a Managed Service Provider should be based on the business characteristics and projects. While outsourcing IT Support will reduce costs and improve infrastructure efficiency, in-house IT management may give you more control over each individual.
The decision will come down to what you need to achieve your IT and business goals. Outsourcing to a Managed service provider may be the best option for your company if you require on-demand scalability, agility, and innovation.
ESG provide Managed IT services during office hours as well as a complete 24/7/365 after-hours service. After an initial briefing, we will discuss whether 24/7/365 assistance for your company will be beneficial.
When selecting an IT Managed Service Provider (MSP), you must consider what is most important to you and how well that company meets your needs.
Being organised and proactive, ensuring issues are resolved correctly, and implementing strategic planning all have a significant and long-term impact on your business.
A Managed Service Provider (MSP) should be able to clearly illustrate credibility, experience, comprehension of your business processes, and provide you with peace of mind.
Our outstanding IT support staff will manage your IT infrastructure remotely 24/7/365.
At ESG we take your privacy seriously and will only use your data to provide you information related to your business enquiry. Read our full privacy policy here.
Testimonials
"We were delighted by the way ESG handled support services for us and we consider them to be an extension and our partner in IT support. We have found their responsiveness to incidents at all stages and commitment to get the job done to be excellent."
Marcus Fields | Grant Thornton
Project Delivery Manager"ESG operate as our supplier of Managed Services. They have effectively reviewed IT infrastructure, made recommendations and ensured we operated efficiently. The service desk is always friendly, communicative and able to assist regardless of the level of knowledge of users. Onboarding was surprisingly seamless and pain-free. ESG is our ‘go-to’ IT support company in the areas that we have utilized them in."
Russell Rodriguez | GE Healthcare
Service Delivery Manager"We have just completed a 2 year project with ESG providing a team in Mumbai. I have been impressed by the professionalism of ESG in setting this up for us, taking away a substantial amount of the frustration associated with establishing the team. Even more reassuring was the ability ESG showed to maintain and manage the team as our requirements changed and developed. The ESG team are very flexible in the service provided, are always available, and happy to help when it is needed."
John Hannawin | I-Next limited
Managing Director"The contribution made by ESG was beyond our expectations in terms of speed, quality, and cost saving. What we appreciated most was the flexibility and transparency displayed by the team. We would definitely like to work with them in the future and recommend them to any business looking to outsource."
Naazim Shaikh | Agoda
Head - Operations"ESG offers a highly professional service with a dedicated and passionate team. We would like to thank them for the 5 years of hard work and support provided to our clients."
Ted Ryan | Barclays
Service Delivery Director"ESG Global have been providing IT support and help desk services for Maark since 2018. The team at ESG has, in those years, helped manage some of our most mission-critical applications. They’ve been great collaborators for our business, and worked directly with our clients on many occasions to help address issues directly as a part of our team. We’ve been lucky to have them."
Michael Colombo | MAARK: A WillowTree Company
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