Outstanding and inexpensive customer support & help desk

ESG will handle your help desk with a guaranteed cost reduction.

Often regarded as Tier 1 in the Service Desk model, customer support (or Help Desk) is the front line and the most important interface between you and your clients.

ESG provides extremely cost-effective, early first contact resolution, world-class offshore Tier 1 to Tier 3 customer support as an extension (co-source) to your existing team or a completely outsourced alternative.

Cost effective because our ITIL foundation certified support personnel are in our ESG Mumbai branch. World-class because we manage operations and interface with our clients from our ESG London office.

Flexible, scalable and bespoke help desk

We offer flexible and bespoke service models from shared (bureau) resource to dedicated individuals and teams. When our clients’ business requirements change we rapidly and seamlessly scale up, or down.
From ‘office hours’, to ‘out-of-hours’ to global 24/7/365, you tell us when you want coverage. Scale as and when required.

Multi-variant customer support

We provide our clients with multi-channel help desk solutions including voice, email and live chat, all supported by highly trained and well-educated support personnel. We provide multilingual support throughout all support channels.

Tier 2 onwards…

Although we pride ourselves on early first contact resolution in Tier 1 Help Desk, we provide highly skilled engineers and development resource, including DevOps in Tiers 2 and 3 to completely extend your Service Desk. Your offshore engineers will become proficient in the processes in your playbook. We have highly skilled development resource, certified in all major technologies.

Inexpensive

Offshore customer support driving your costs down

World-class

Your contact is with us in the UK from sales to day-to-day account management

Delight your end-users

Customer support made up of expert people and expert systems

Tailored packages

Flexible customer support tailored to perfectly suit your requirements

Open all hours

Outsource your customer support 24/7/365 or whatever timings suit you best

A natural extension to your business

Our offshore customer support seamlessly connects with your existing operations

Now you know the benefits. let's get moving forwards...

let us know what you need and receive an immediate individual costing for outsourced service desk

Let ESG become an inexpensive and natural customer support extension to your organisation.

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