Ease consumer adoption and elevate consumer experience with seamless query handling and resolution, faster response times and minimised SLAs.
Champion support ensuring smooth product adoption.
Enable your customers to work care-free and beat the competition
Proficient technical support that retains your customers
Multi-channel technical support that overcomes barriers to adoption.
Resolving installation, configuration, user-related errors, technical bugs or any other technical issues diminishes churn rates, customer inconvenience and agitation.
24 x 7 Technical support for all ESG customers
Exceed customer expectations
Update on-the-go with our expert assistance
More loyal customers
Make your customers reach the right personnel
Boosted customer advocacy
Appropriate and fast servicing
Gain a competitive edge
Effective communication on every call
Tiered processing for each query.
We follow a 5 tier approach harbouring stringent support personnel who work for effective optimisation of your services. Services like BAU (Business As Usual) support resolution, incident resolution and support beyond client organisation are taken care of.
Service Desk List
Desktop
Application
Online
Developers
Apps
More
Technical support & service desk features
Telephone support
Confident inbound customer handling.
Ticketing support
Capturing multiple interactions simultaneously.
Automated alerts
Timely notifications for event-based triggers.
Knowledge transfer
Implicit knowledge sharing to achieve operational efficiency.
Looking for a technical support team for your product?