Our shared service desk support, also known as bureau service desk support, is an extremely affordable option many of our clients choose when coverage is required but the rate of incidents is low. Why pay for support resource dedicated only to your support processes if there are downtimes?
Bureau service desk refers to our outsourced IT service desk model in which a team delivers IT support services to more than one customer at a much-reduced cost than with a team dedicated to supporting your business alone. Our support teams act as a “bureau” and provide IT services to customers who do not have the resources, expertise, or capacity to provide these services in-house but do not need the expense of a dedicated team.
In this model, our bureau service desk delivers technical and IT support services such as incident management and service request management to provide our customers with a cost-effective and efficient way to manage IT service delivery while freeing up in-house resources to focus on other critical business operations.