Shared 'bureau' service desk support

If the level of incidents and service requests are not high enough to warrant a dedicated service desk then choose our shared service desk support for considerable cost-savings

Flexible shared ‘bureau’ service desk support

Our shared service desk support, also known as bureau service desk support, is an extremely affordable option many of our clients choose when coverage is required but the rate of incidents is low. Why pay for support resource dedicated only to your support processes if there are downtimes?

Bureau service desk refers to our outsourced IT service desk model in which a team delivers IT support services to more than one customer at a much-reduced cost than with a team dedicated to supporting your business alone. Our support teams act as a “bureau” and provide IT services to customers who do not have the resources, expertise, or capacity to provide these services in-house but do not need the expense of a dedicated team.

In this model, our bureau service desk delivers technical and IT support services such as incident management and service request management to provide our customers with a cost-effective and efficient way to manage IT service delivery while freeing up in-house resources to focus on other critical business operations.

Shared service desk but laser focused on support of your business

Many clients come to us with stories of poor technical support experiences with other providers of shared technical service desk. When spread too thinly support personnel struggle with response and resolution metrics and so ESG ensure that no end-user will ever know that the support they experience is not entirely 100% dedicated to your company support. The in-depth knowledge transfer and transition of the service desk to us is seamless but exhaustive.

Our team of experienced technicians provides a single point of contact for all of your IT support needs, ensuring prompt and effective resolution of issues.

With our shared service desk services, you’ll enjoy:

  • A dedicated team of experts to manage your IT support requests
  • 24/7 availability for critical incidents
  • Fast resolution times for your IT issues
  • A user-friendly portal for easy tracking and reporting
  • Customizable service-level agreements to meet your specific needs

ESG shared technical support working as an extension to your team

IT service desk support to 'wow' your user base

ESG has all the expertise and experience you need, without the expense and commitment involved in recruiting and retaining in-house staff. Either contact us for a sparkly new bureau-style service desk or click here to see how we will transition your service desk painlessly and rapidly to our expert and experienced service desk teams.

A seamless transfer to ESG offshore shared service desk

The thought of transferring to an outsourced service desk is often blighted by fears that the transfer will be painful and onerous. Nothing could be further from the truth when outsourcing service desk to us. We will hand-hold you and your team through the discovery processes, toolset configuration, knowledge-transfer and service desk handover. Once the service desk is transitioned then we implement ongoing service monitoring to ensure the new efficiencies are maintained.

Benefits of outsourcing technical support & service desk to ESG


An offshore service desk team driving your costs down


Your contact is with us in the UK from sales to day-to-day account management

Delight your end-users

A service desk made up of expert people and expert systems

Tailored packages

A service desk to perfectly suit your requirements

Open all hours

Outsource your service desk 24/7/365 or whatever timings suit you best

A natural extension to your business

Our offshore service desk seamlessly connects with your existing operations

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