Help Desk vs. Service Desk: What Are the Differences?
  • Posted by: Aabid Tabrez
  • Category: Information technology
Help Desk vs. Service Desk
A while ago, IT purists would have argued that Help Desk and Service Desk are two completely different services. But, with the evolution of technology, the distinction has started to fade to the level that they’re used interchangeably. While the end goal for these two is aligned, certain fundamental principles separate them at the crux.
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Outsourced vs. In-House IT Support
  • Posted by: Aabid Tabrez
  • Category: Information technology
Companies, post-Covid, are returning to basics, trying to maintain income whilst reducing costs. Outsourcing of IT support is the first point of call for the latter but what's best, in-house or outsourced IT support? In this blog, we will discuss the factors that will help weigh your options and answer this question of whether to
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The lesson learnt from Covid-19 isn’t whether, or to which country, to offshore IT support & development to, rather to which city.
  • Posted by: Brenda James
  • Category: Information technology
Fears that offshoring managed IT services such as Service Desk, Customer support & DevOps would be fatally wounded by offshore office closures have not played out, and to the surprise of many who have a dog in the ‘back to onshoring' fight. As offices, onshore and offshore, abruptly closed their doors, almost a year ago
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Top 9 benefits of outsourcing to Managed IT services providers!
  • Posted by: Anisha Lal
  • Category: General interest
To survive in these prodigiously challenging times, savvy digital organisations keep their heads above the water by employing latest technology. This is best done by the experts, such as it services Denver area or in whichever area they are needed. However many organisations especially SMBs, lack the resources for a fully-fledged, in-house IT team to
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The Events Industry in the ‘New Normal’
  • Posted by: Anisha Lal
  • Category: General interest
Events Industry in the New Normal
As the world cautiously adjusts to the ‘new normal' forced upon us, the global events industry, massively stricken in the wake of the COVID-19 pandemic, is desperately searching for ways to re-float itself. All eyes are on the UK: it's historic venues, easy access to top-notch creative talent, event organisers, and technology have consistently provided
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