Offshoring technical support to India – much more than just cost Offshoring technical support in India has become a popular strategy for businesses to optimize their operational efficiencies and maximize cost savings. This article explores the advantages and considerations involved in outsourcing technical support to India. By offshoring technical support to India, companies can leverage...

Often we are asked to set up a service desk from scratch for our clients and, for those who are not immersed in technical support we have written a summary of the software and tools that service desks typically utilize. The main tools for service desk operations typically include incident/service request software, CRM, remote access,...

The decision to outsource a service desk is a difficult one and there is much to consider. Cost is often the motivating factor but the quality of service is just as important and should be elevated by an expert service desk provider, not just maintained at current levels. We have put together a checklist of...

With everyone and everything now online and 24/7 unimpaired availability to everything almost a ‘human right’, your service desk has never been so critical. If it can’t be measured, then expectations can’t be maintained. Fortunately, with so much inexpensive incident and service request software on the market, your ITSM KPIs can be tracked and analysed,...