Covid 19: zero impact on our quality service delivery

Coronavirus has changed our model in the short term but our forward-thinking business continuity strategy means the quality of our services remains unaffected

ESG Global is monitoring closely the progression of Coronavirus (COVID-19) throughout the world and is taking every precaution to maintain the health and safety of our employees globally and ensuring that we maintain our 24/7/365 availability and stability to maintain all our commitments to our clients.

ESG is, as well as a provider of marketing services, an experienced customer service provider and so we are fully experienced in business continuity. As part of our ongoing Business Continuity Plan, ESG Global had all our employees working from home well before we were advised to do so by the relevant governments and we have experienced no downtime or loss of efficiency whatsoever. We have also ensured that we do not have a dependency on any suppliers that were not fully prepared to function remotely.

Now we are all taking the next steps towards full office-based service delivery we are ensuring our offices go way beyond what has been recommended to maintain a risk-averse environment to continue delivering world-class marketing and IT support services. ESG Global have published internal protocols for all employees which includes mandatory procedures for personal hygiene and prevention of infection, checking and reporting of any symptoms and avoiding any action which might risk infection. We have made infrastructure-level changes such as replacing our fingerprint recognition office entry security with card based access and utilising space to limit employee-to-employee proximity.

ESG will continue to monitor our policies and communicate any updates and we encourage all our stakeholders to communicate with us with any suggestions or issues arising. Good luck and all the best to all our employees, clients, suppliers and their families.

Harshada Gavande
HR Manager
ESG Global