Covid 19: zero impact on
our quality service delivery
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Coronavirus has changed our model in the short term but our forward-thinking business continuity strategy means the quality of our services remains unaffected

ESG Global is monitoring closely the progression of Coronavirus (COVID-19) throughout the world and is taking every precaution to maintain the health and safety of our employees globally and ensuring that we maintain our 24/7/365 availability and stability to maintain all our commitments to our clients.

ESG is, as well as a provider of marketing services, an experienced customer service provider and so we are fully experienced in business continuity. As part of our ongoing Business Continuity Plan, ESG Global had all our employees working from home well before we were advised to do so by the relevant governments and we have experienced no downtime or loss of efficiency whatsoever. We have also ensured that we do not have a dependency on any suppliers that were not fully prepared to function remotely.

Now we are all taking the next steps towards full office-based service delivery we are ensuring our offices go way beyond what has been recommended to maintain a risk-averse environment to continue delivering world-class marketing and IT support services. We are ensuring that we offer all the necessary office supplies that our staff could need, plus any extras. We want them to feel happy with their working environment, so they have nothing to worry about. Staff will have access to sneeze guards and personal cubicles, which can be purchased from Versare and similar retailers, to protect them from the risk of infection from each other.

ESG Global has published internal protocols for all employees which include mandatory procedures for personal hygiene and prevention of infection, checking and reporting of any symptoms, and avoiding any action which might risk infection. We are also advising any staff and visiting members to the office environment to wear a cloth face mask where possible. These can be obtained from places like StringKing and any other online and physical retailers, so this should be done at your earliest convenience, as it can help to put a stop to the spread of disease. It is important to be able to have a supply of masks, because these are crucial in stopping the spread of coronavirus. Unfortunately, some doctors don’t have enough N95 masks so it is important as a business to be aware of what kinds of masks they are using because hospitals should be getting the best supplies, due to the fact that they are in constant close contact with the virus on a daily basis. Therefore, using alternative suppliers, which are specific for businesses, should allow hospitals to get the first supply and then businesses can have the supplies that are leftover. In Addition, we have made infrastructure-level changes such as replacing our fingerprint recognition office entry security with card-based access and utilising space to limit employee-to-employee proximity.

ESG will continue to monitor our policies and communicate any updates and we encourage all our stakeholders to communicate with us with any suggestions or issues arising. Good luck and all the best to all our employees, clients, suppliers and their families.

Harshada Gavande
HR Manager
ESG Global

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