London | Mumbai:
+44 (0) 207 609 2800
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New York: +1 (0) 646 757 1645
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info@esgglobalservices.com
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Managed service providers (MSPs) assist by remotely managing other organisations’ IT infrastructure. ESG Global Services is one of the leading managed service providers, providing bespoke flexible service models from shared to dedicated teams in Managed IT Services, including 24/7/365 Service Desk (Tier 1 to Tier 3) DevOps, Cloud Infrastructure Support, CMS support, RMM (remote monitoring and management) and functions of service delivery such as change management support. As your IT partner, we will provide complete IT support and guidance to optimise and maintain your company’s IT infrastructure.
ESG provides a variety of managed IT solutions designed specifically for small and medium-sized enterprises. To benefit from our outstanding customer service, many companies have decided to switch their entire managed IT services to us. From service desk (tier 1 to tier 3), to DevOps, to cloud infra support. Contact us today.
Shared or dedicated service desk, office hours, out-of-hours or 24/7/365
Expert DevOps across all levels of ITSM and certified and proficient in all skill-sets
Multi-cloud support, RMM and development (AWS, Azure, Google Cloud Platform)
CMS deployment and support of platforms such as: EPiServer, Sitecore, Umbraco, Sitefinity…
Expert, proactive, holistic, always-on remote monitoring and management of all IT assets
Inexpensive outsourced IT support across development and deployment of change in ITSM
We have been successfully supporting clients, large and small, since 2005 and are particularly well known as passionate, consistent and agile. And did we mention inexpensive? Cost effective because our certified experts are in our ESG Mumbai branch. World-class because we manage operations and interface with our clients from our ESG London office. At ESG we provide extremely cost-effective world-class offshore IT support services as an extension (co-source) to your existing team or a completely outsourced alternative.
An offshore IT managed services team driving your costs down
Your contact is with us in the UK from sales to day-to-day account management
Outsourced service delivery made up of expert people and expert systems
Offshore Managed IT to perfectly suit your requirements
Outsource your Managed IT Services 24/7/365 or whatever timings suit you best
Our offshore Managed IT services seamlessly connect with your existing operations
Just let us know what you need and receive an immediate individual costing for offshore inexpensive Managed IT Services
A Managed Service Provider (MSP) is an organisation that remotely manages a client’s IT infrastructure on an ongoing basis in accordance with agreed SLAs (Service Level Agreements). With the support of a Managed Service Provider (MSP), you can delegate the IT side of your business to a dedicated team of experts.
Recruiting and training experienced IT personnel is an expensive overhead. By outsourcing your IT to a Managed IT Service Provider, you will benefit from the expertise of a team of highly trained individuals at a fraction of the cost of appointing your own in-house team.
Appointing a Managed IT Service provider has several benefits. Primary benefits include expertise, the early adoption of new technology, fixed monthly costs, and increased peace of mind knowing that a specialised team is maintaining your IT infrastructure.
We offer a 360 degree complete service for all your IT requirements as your outsourced IT partner. Our friendly team of technical experts covers all IT bases for you, from hardware to licencing to 24/7 support.
The decision between an in-house IT support team and a Managed Service Provider should be based on the business characteristics and projects. While outsourcing IT Support will reduce costs and improve infrastructure efficiency, in-house IT management may give you more control over each individual.
The decision will come down to what you need to achieve your IT and business goals. Outsourcing to a Managed service provider may be the best option for your company if you require on-demand scalability, agility, and innovation.
ESG provide Managed IT services during office hours as well as a complete 24/7/365 after-hours service. After an initial briefing, we will discuss whether 24/7/365 assistance for your company will be beneficial.
When selecting an IT Managed Service Provider (MSP), you must consider what is most important to you and how well that company meets your needs.
Being organised and proactive, ensuring issues are resolved correctly, and implementing strategic planning all have a significant and long-term impact on your business.
A Managed Service Provider (MSP) should be able to clearly illustrate credibility, experience, comprehension of your business processes, and provide you with peace of mind.
Our outstanding IT support staff will manage your IT infrastructure remotely 24/7/365.
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