London | Mumbai: +44 (0) 207 609 2800 New York: +1 (0) 646 757 1645 Email: [email protected] Follow us:
London | Mumbai: +44 (0) 207 609 2800 New York: +1 (0) 646 757 1645 Email: [email protected] Follow us:

World Class but inexpensive outsourced Service Desk

ESG provides extremely cost-effective, world-class offshore Service Desk as an extension (co-source) to your existing team or a completely outsourced alternative.

Cost effective because our ITIL foundation certified support personnel are in our ESG Mumbai branch. World-class because we manage operations and interface with our clients from our ESG London office.

Don’t let your support end in Tiers!

Service Desk is often discussed in Tiers, usually Tier 1 Service Desk support , Tier 2 Service Desk Support and Tier 3 Service desk support.  Although useful, these levels almost always overlap, and other models often fit some organisations better.

We will not shoehorn any model in when you come to us to outsource your service desk. We consider the elements that are working best for you or what we think, from our decade-and-a-half long experience, what will work best. Service desk to delight your clients and customers, not leave them in tiers.

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Full compliance with all laws and legislation.

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